We are committed to making your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.

ORDERS

Due to security reasons, our customer service is unable to make any amendments after you have confirmed your order. This is also because our warehouse moves really fast in order to ship your parcels as soon as they are confirmed.

PAYMENT

We accept payments via bank deposit, PayNow, cash upon self-collection or Visa/MasterCard Credit Card and Debit Card payments via a secure PayPal Express Gateway. Orders will only be confirmed upon completion of payment. For Singapore orders, PayNow transactions are preferred.

Payments shall not be deemed to be made until the full amount of funds have cleared. All cancelled orders cannot be reversed and no cash refund is offered. 

Prices and shipping rates listed in Singapore Dollars are subject to change without notice but changes will not affect orders that have already been accepted.

DELIVERY

For local orders, we provide standard mail, registered mail, courier services and self-collection at the office. All orders are processed and dispatched within 2 to 5 working days upon confirmation of order. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays.

If you have opted for normal mail, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.

DEFECTIVE ITEMS / INCORRECT ITEMS RECEIVED

We apologise if we have sent you a defective or incorrect item. Kindly contact our customer service within 3 working days, from the date of item receipt, unassembled and with original packaging intact. You need to email us at contactus@totalrotor.com with the following information:

- Order number

- Description of defective/incorrect item

- Photo reference to the defective/incorrect item

Our customer service team will review and reply you within 3 working days. You may be requested to send the defective/incorrect item back to us within 7 - 14 working days from the date of purchase. All returns have to be mailed to the following address:

Total Rotor

c/o Volans Works Pte Ltd

39 Woodlands Close #05-65

Singapore 737856

 

Please note that we do not reimburse postage fees.

If we are unable to exchange your item due to unavailability, we will allow an exchange for a different product of the same value. All successful refunds will be made as per chosen payment mode at the point of purchase. Actual refunds into your bank will be subjected to the bank processing date.

Kindly note that we do not accept returns for sales and discounted items. This also includes purchased items using discount codes. Exchanges will only be done for the item(s) in its original condition and in its original packaging. Exchanges for items which do not meet all mentioned conditions will be duly declined.

Please allow 20% discrepancy in the product colour due to lighting. In such cases, the variance may not be considered as a defect. All returns will be processed by the customer service team and they will only be handled via email at contactus@totalrotor.com.

BOUNCED PARCELS

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Total Rotor reserves the right to retain the original shipping/handling fee. Shipping cost incurred to retrieve and re-delivery will be not be borne by Total Rotor. Cost for re-delivery will be borne by the customer. Total Rotor will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer. Total Rotor reserves the right to deny any request to combine the bounced back parcels with any new orders. Any unclaimed bounced back parcels after 30 days grace period will be forfeited.