Refund policy
If you are not 100% satisfied with your purchase, you can submit a request to return your item to us for store credits. Kindly contact our customer service team at contactus@totalrotor.com for all return requests with the following information:
Upon receiving your request, our customer service team reply you with the return procedure and address within 3 working days.
Please note that all returns must be done within 7 days from purchase date in original packaging.
Do note that sale items and items purchased during flash sales are not applicable for returns/exchanges.
Store credits will be issued into your shop account, which can be used to offset online purchase of products only and are not applicable on postage/courier fees. Store credits are to be utilised in a single transaction only (fully utilised in one order).
Kindly note that items purchased with the usage of store credits will not be eligible for further returns/exchanges.
DEFECTIVE ITEMS / INCORRECT ITEMS RECEIVED
We apologise if we have sent you a defective/incorrect item. Kindly contact our customer service team at contactus@totalrotor.com with the following information:
Our customer service team will reply you within 3 working day.
You may only exchange a defective/incorrect item within 3 working days, from the date that you receive the item, unassembled and with original packaging intact. We do not allow exchanges for a different product of the same value.
All parcels must be sent to Total Rotor within 7 working days from purchase date.
You may mail the item back to the following address:
Total Rotor
c/o Volans Works Pte Ltd
Woodlands Horizon
31 Woodlands Close, #02-08
Singapore 737855
Please note that we do not reimburse postage fees.
In an event if we are unable to exchange your item due to unavailability, a refund will be made in the form of store credit equivalent to your order amount into your account within 7 working days. Store credit are only applicable for online purchases on totalrotor.com. Kindly note that we do not accept returns for sales and discounted items (includes items purchase using discount codes).
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Total Rotor reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
Exchanges will only be done for an item(s) in its original condition. Exchanges for articles which do not meet all mentioned conditions will be duly declined.
Please allow 20% discrepancy in the product colour due to lighting. In such cases, the variance may not be considered as a defect.
All returns will be processed by the customer service team and they will only be handled via email at contactus@totalrotor.com.
